Estimates are estimates only. Cleaning may take more or less time than quoted. You will be charged for the time it takes to clean, at our hourly rate. If you have a maximum price, simply let us know and we will stop cleaning when the time is up. We have served thousands of appointments since 2012 and our ability to provide accurate email and phone estimates allows us to set each customer’s expectation in advance of their scheduled appointment so there are no surprises. Our estimates are based off of the information submitted to us as compared to our current customers with similar homes in your neighborhood.
Please note: these are blind estimates; we have not seen your residence and are using the information you have provided us in order to generate an estimate which does include information about various factors that could affect your price.
When we arrive for a scheduled appointment we will evaluate your home and provide you with feedback and an opportunity to voice any concerns you may have regarding the duties to be performed and their corresponding prices. An estimate is simply that: an estimate. If we require more time and your appointment will cost more than quoted, then we will contact you to get your authorization. If you have a limit for the amount you'd like to spend, we will NOT exceed it.
For example, if you'd only like to spend $300 on your cleaning, we will stay for 4 hours. 4 hours x $75 = $300 . If we have quoted you 4 hours of cleaning and require 6 hours, we will ask you if that's okay, and you will pay for 6 hours, not 4. If you'd like us to stop at 4 hours, then we will. However, our guarantee will not apply to any services where our time is limited. If we need 6 hours to clean, then we must be given the full time we need. Often, clients change the scope of the work involved by adding on other tasks or rooms post-estimate, and these changes will increase the time we need. If you need additional work done, please ensure you increase the time of your appointment prior, as the team can't stay longer than the amount of time you have booked.